Q: HOW MUCH IS SHIPPING?
A: Everything on our website ships for free.
Q: WHEN WILL MY ORDER SHIP?
A: Most orders will ship within 1-3 business days, Marshmallow shooters ship within 5 business days
WHAT IF I WAS SHIPPED A WRONG/DAMAGED PRODUCT?
A: Please send an email to firstname.lastname@example.org and we will start the return process for you
Q: DO YOU OFFER TRACKING?
A: Yes, all of our product will have a tracking number. You will receive an email once your item ships.
Q: WHAT CARRIER DO YOU USE FOR SHIPPING?
A: We ship all of our products through USPS. We are not responsible for items that are lost or damaged by USPS. If there is an issue, please contact us and we will make it right.
Q: DO YOU SHIP INTERNATIONALLY?
A: Not at this time, we only ship within the USA
Q: CAN I USE MORE THAN ONE COUPON WHEN ORDERING?
A: Sorry, our cart system is only able to select on coupon at a time.
Q: I FORGOT SOMETHING, CAN YOU ADD IT TO MY ORDER?
A: Once your order is placed & submitted, we are unable to make any changes
Q: I MEANT TO SHIP TO A DIFFERENT ADDRESS, CAN YOU CHANGE IT?
A: If you contact us within 24 hours of ordering, we can ship to the address you specify. Once the item is shipped, we are unable to change it
Q: MY TRACKING SHOWS DELIVERED, BUT I NEVER RECEIVED IT, WHAT DO I DO?
A: Please contact us and we will do our best at locating your shipment
Q: I WANT A LARGE QUANTITY, WILL YOU OFFER ME A DISCOUNT?
A: Yes, if you would like a large quantity of a product, please contact us for pricing.
Q: HOW IS MY ORDER PACKAGED?
A: With the greatest care. All of our products are wrapped with tissue paper and bubble wrap if needed. Every order will include a packing slip/order invoice. (If you specify your order as a gift, we will include a gift invoice). We do recycle packages, so you order may arrive an a branded box from another company. We do this to eliminate the cost of ordering boxes, which means a lower price for you!
Q: WHAT IS YOUR RETURN & EXCHANGE POLICY?
A: You can see our full returns and exchange policy HERE